Help.
The questions people ask most. Anything else: help@habittoll.com
I need an app right now
Tap Emergency? on the pay screen. It opens free for 10 minutes, twice a month, and works even when your limit is reached.
Keep Phone, Messages and Maps off your list.
It locked too early
iOS sometimes locks an app before your minutes are up. If it locks a paid unlock again less than 9 minutes after it started, your next unlock is free. Nothing to do.
Paid, but nothing opened? In HabitToll: Settings → Help → It locked too early → Restore purchases.
Why is it locked until the 1st?
Stop at my limit is on, and your monthly limit is reached. Emergency unlocks still work. To change it, turn off Stop at my limit in Settings → Monthly limit.
How do I stop?
You're never locked in. Remove apps or lower your price in Settings; with the settings lock on, easier changes wait 24 hours. Or remove HabitToll's Screen Time access in the iPhone's Settings, or delete the app.
Refunds
Apple decides refunds. In HabitToll: Settings → Help → Refunds → Request a refund. Or at reportaproblem.apple.com. A refund never locks you out and never raises your price.
New iPhone?
No account needed. Restore your new iPhone from an iCloud or computer backup: your history, streak and prepaid unlocks come with it. If your apps are missing, pick them again in Settings.
What HabitToll can see
Apple gives HabitToll only coded tokens for the apps you block; iOS itself draws their names and icons. Which apps you block, and how long you use them, never leave your iPhone. Privacy policy
What you need
An iPhone with iOS 26.4 or later, and Screen Time access for HabitToll (it asks during setup).
Write to us
We usually answer within two working days. Never send us your passcode or partner code.